You can request to cancel your order through the email to the following address within 12 hours after the order is placed. Any request received after that we will attempt to change but regret in most cases order production or the dispatch will already have taken place.

If an item you've received is demaged, please let us know by emailing us within 3 calendar days of receipt. Returns can only be made once authorized by Customer Services.

We are happy to refund postage costs if the item is defective or sent due to our error.

In order to process your returns as quickly as possible, all returns must include:

A copy of your delivery note or your order number
Return authorization (obtainable from Customer Services)
Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.

Mail for cancellations and returns:
shop@theiaskin.com