Privacy Policy

This Privacy Policy explains how personal information is collected, used and shared when you visit or shop on the THEIA SKIN website.

Information we collect

When you visit the site, we may automatically collect device information such as your browser, IP address, time zone and some cookies on your device. We may also record pages and products viewed, referring websites or search terms, and how you interact with the site (“Device Information”).

Technologies used include cookies (files stored on your device that may contain an anonymous identifier; see allaboutcookies.org for more information and disabling options), log files (including actions, IP address, browser type, internet provider, referring and exit pages and timestamps), and web beacons, tags and pixels that record browsing activity.

When you make or attempt a purchase, we may collect your name, billing and shipping addresses, payment-related information, email address and phone number (“Order Information”). In this policy, “Personal Information” includes both Device and Order Information.

How we use information

We use Order Information to fulfil orders, including processing payment, arranging shipping and sending invoices or order confirmations. We also use it to communicate with you, screen for potential risk or fraud, and, where consistent with your preferences, provide product or service information and advertising.

We use Device Information to help identify possible risk or fraud and to improve the site through analysis of how visitors browse and interact with it and how marketing performs.

Sharing information

We may share information with third parties that help us provide those services. Our online store uses Shopify; see its Privacy Policy. We may also use Google Analytics to understand site usage; see Google's Privacy Policy and its opt-out option.

We may also share information to comply with applicable laws or regulations, respond to a lawful subpoena, search warrant or information request, or protect our rights.

Behavioural advertising

We may use Personal Information to provide advertising or marketing we believe may interest you. You can manage personalized advertising through relevant settings at Facebook, Google, Bing and the Digital Advertising Alliance.

Do Not Track

The site does not change its information collection and use practices in response to a browser Do Not Track signal.

Your rights

If you are a European resident, you may request access to, correction, updating or deletion of Personal Information we hold. Use the contact details below. To fulfil contracts such as orders or pursue the legitimate business purposes described above, information may be transferred outside Europe, including to Canada and the United States.

Retention

When you place an order, we retain Order Information for our records unless and until you request deletion, subject to applicable laws and retention obligations.

Changes

We may update this policy to reflect changes in our practices or operational, legal or regulatory requirements.

Minors

The site is not intended for people under 18.

Contact

For questions or complaints, email info@theiaskin.com or write to: THEIA Limited, Rua de Silva Mendes 23B, Edifício Wa Tou G/F, Macau.