Terms and Conditions

Welcome to THEIA SKIN. Please read these Terms and Conditions and our Shipping, Refund and Privacy Policies before browsing, creating an account or placing an order. By using the site or placing an order, you agree to the terms applicable to that service.

Using the website

This site is for personal browsing and shopping. You must provide accurate information and must not use the site for unlawful or fraudulent activity, infringe others' rights, disrupt its operation or engage in unauthorized commercial activity. The site's content, images, logos, text and software belong to THEIA SKIN or their respective rights holders and may not be copied, adapted or used commercially without permission.

Visitors under 18 should use the site and shop under the guidance of a parent or guardian.

Accounts and security

If you create an account, keep your sign-in details secure and make sure your name, contact details and address are accurate. Contact us promptly if you suspect unauthorized use. We may take reasonable protective measures where we reasonably suspect account misuse, fraud or a breach of these terms.

Products, prices and orders

We work to keep product descriptions, prices and stock information accurate, but errors or update delays may occur. After an order is placed, we will contact you if an item is unavailable, information contains an obvious error, payment cannot be completed or further verification is needed. We will handle or cancel the affected order as appropriate and refund any amount collected for an order we cannot fulfil through the original payment arrangement.

The product prices, discounts, shipping, taxes and total shown at checkout when you place your order apply to that order. Your bank, card issuer or payment provider may charge currency-conversion or transaction fees. Promotion codes and membership benefits are subject to their stated conditions.

Payment and cancellation

Available payment methods are shown at checkout. If you need to cancel or change an order after payment, contact us promptly under our Refund Policy. Changes may not be possible once an order is being processed or has shipped.

Shipping, customs and delivery

See our Shipping Policy for destinations, fees, free-shipping thresholds and estimated delivery times. Estimates are not guaranteed delivery dates. Incomplete addresses, customs, carriers or other circumstances beyond our control can cause delays. You must provide valid delivery and customs details. The destination may charge import duties, taxes or other fees; checkout information and local requirements apply.

If tracking shows delivery but you have not received your parcel, or if goods arrive damaged, contact us promptly with your order number and relevant details. Refunds and returns are governed by our Refund Policy and applicable law.

Reviews and submitted content

If you submit reviews, questions or other content, ensure they are truthful and lawful and that you have the right to provide them. Do not impersonate others, distribute malicious software, threaten or abuse anyone, or submit material that infringes third-party rights. We may remove content that violates these terms or applicable law.

Third-party links and site availability

The site may link to third-party websites, whose content and privacy practices are their responsibility. Maintenance, technical faults or other events may temporarily interrupt the site. We will take reasonable steps to keep information accurate and service available and to address known issues. These terms do not exclude consumer rights provided by applicable law.

Privacy

For information on how we collect, use and share personal information, see our Privacy Policy.

Updates and contact

We may update these terms as our services or applicable requirements change. The updated version will appear on this page. For order or terms questions, email info@theiaskin.com.