Refund Policy

If you wish to cancel an order, please email the address below within 12 hours of placing it. We will try to handle later requests, but an order may already be processing or dispatched and may no longer be changeable.

If an item arrives damaged, email us within three calendar days of receipt. Returns must first be authorized by Customer Service.

We will reimburse return postage if an item is defective or was sent in error by us.

To help us process a return, include a copy of your delivery note or order number, the return authorization issued by Customer Service, and the reason for return. Pack items securely to prevent transit damage. We recommend a tracked or insured service.

For credit-card refunds, we can return only the cost of the goods to the original payment method. If shipping must be reimbursed, we will provide a credit towards your next purchase or refund it through PayPal.

For cancellations and returns: shop@theiaskin.com.